Technical Support Analyst

Company Name:
Serco Inc. (Serco) is the Americas division of Serco Group, plc, one of the world's leading and most admired service companies. Serco serves Federal, state and local governments, along with the Canadian government and commercial customers. We help our customers deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Reston, VA, Serco has approximately 10,000 employees with an annual revenue of $1.2 billion and is part of a $7 billion global business that helps transform government and public services around the world. Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying its workforce (Race/Color/Gender/Religion/National Origin/Disability/Vets).
Functional Area:
IT Infrastructure
Serco's National Security Services Business Unit is comprised of over 300 cleared professionals who serve a variety of Intelligence Community and Department of Defense customers who stand on the front lines of defense for our nation. The unit employee's specialists focused on acquisition and program management, systems engineering, cyber security, signals and intelligence analysis, financial management, human capital, and information technology. We also provide our customers a wide range of services including logistics planning, acquisition management and support, third-party logistics, and logistics IT applications.
Job Description:
Manage user profiles, user accounts (new accounts, account modifications, account deletions). Conduct annual inventory of all computers and server software to ensure there are no illegal or unauthorized copies of Commercial off the Shelf (COTS) or other software installed. Enforce hardware and software configuration management by ensuring compliance with time-sensitive network configuration instructions and prompt software and operating system updates and patches. Optimizes network configuration settings to ensure optimal computer and network performance. Troubleshoots hardware and software problems. Provides technical interface and liaison to host-base computer network security and configuration management professionals to ensure optimal hardware and software interrelationships. Identifies, reports, and coordinates solutions for network problems. Independently applies extensive knowledge of computer science principles, information management principles, automated data processing (ADP) functions, hardware and software systems' structures and operation to solve automation problems.
Experienced in the Installation and configuration of software and hardware. Experienced in troubleshooting and determining cause of hardware and software failures. Experienced in removal and replacement of components and peripherals to restore system operation. Ability to plan and oversee projects to a successful conclusion. Ability to implement and support Windows 7 Imaging Systems. Experience and understanding of a Windows Active Directory environment, including structure, security, and implementing GPO (Windows Group Policies) for managing Windows-based computers. Knowledge in the area of system backup administration, including managing and maintaining an enterprise backup strategy. Ability to work on multiple projects and meet tight deadlines while maintaining high quality work. Provide support to resolve customers problems and provide daily technical assistance to personnel; analyze and troubleshot network, hardware, and software issues. Keep accurate DD form 2875; AF form 4394 for all assigned accounts. Experienced in ADPE (Automated Data Processing Equipment). Maintain records for all ADPE i.e.: monitors, computers, printers, Blackberries, peripherals, etc Perform USLM (Unit Software License Management) duties keeping accurate account of all assigned software license.
Required Skills and Experience:
Bachelor's degree in related field, with minimum of 3 years experience. NAC required.
Beneficial Certifications
Security +
Microsoft (MS) Certified System Administrator
MS Certified Professional
Network +
CompTIA A+
CompTIA Security+,
Certified Network Security Pro
Career Level: Mid Career
Job ID: 51496996
Location Information: Fairborn, OH 45324
Employment Type: Full time

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