Customer Service Representative

Job Description Subsidiary:
Teleperformance USA
Fairborn, OH
Call Center Representative
Position Title
Customer Service Representative
Report To
Job Summary
Purpose of Position Provide excellent customer service to customers by answering inquiries, finding correct solutions.
About the Company
Teleperformance is the number one contact center and client relationship management company in the world.
Founded in 1978, the Company operates nearly 135,000 computerized workstations, with more than 182,000 employees across 268 contact centers in 62 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.
Responsible for all customer inquiries
Provide excellent customer service
Troubleshoot equipment and system problems
Exercise retention efforts
Identify customers who are price shopping
Work with confidential information
Solve to resolve issues on first call
Appropriately communicate
Thrives as a team player
Handles inbound calls and inquiries in a fast paced contact center environment.
Conducts account review and research to
effectively communicate with customers.
Resolves customer issues and manages excellent customer relations at all times.
Successful team members will identify the opportunity to upsell products
6 months customer service experience
Must be 18 years old
Type 25 wpm
High School Graduate or GED
Ability to use desktop computer system
Logical problem solving skills
Proven oral & written communication skills
Must have flexible availability
Consistent work history highly desired
Sound organization skills
Must pass Background Check and Drug test
To apply, email Wallace.Brown@teleperformance.com

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.