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Customer Service Representative

Job Description Subsidiary:
Teleperformance USA

Location

Fairborn, OH

Department

Call Center Representative

Position Title

Customer Service Representative

Report To

Supervisor

Job Summary

DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

Duties/Responsibilities

Your Impact
Our call center representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Your Responsibilities
?Handle and carefully respond to all customer inquiries
?Provide excellent customer service through active listening
?Work with confidential customer information and treat it sensitively
?Follow up to customer inquiries by taking specific action in a timely manner
?Aim to resolve issues on the first call by being proactive
?Appropriately communicate with customers via phone and email

Qualifications:

What We're Looking for
?6 months of prior customer service experience
?Over 18 years of age
?Ability to type 25 wpm
?High School Graduate or GED
?Availability to work various shifts
?Proficiency with desktop computer system and Internet skills
?Proven oral & written communication skills
What We Prefer
?Logical problem-solving skills and ability to multi-task
?Organization and work prioritization skills
Being One of Our People
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
Please be advised this position is seasonal and your length of employment will be limited to the duration of the project.
Teleperformance is an Equal Opportunity Employer
To apply email your resume to Click Here to Email Your Resum?
Stop by our Recruiting office located at 57 E Dayton Yellow Springs Rd Fairborn, OH 54324



 

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